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Merged formats means we have included the address changes with the validated records, creating a single mailable address field.


Having a clean, deliverable list is not just for postal compliance, but to help your customers achieve the highest ROI possible on their mailings.

Jobs usually completed within the hour! Our NCOA comes with:

  • 48-month move information
  • LACS (Locatable Address Change Service)
  • SuiteLink apartment and unit # append service

Jobs are completed usually within 10 minutes!

Should you use DSF?

People typically will DSF their lists so it will qualify for better postage rates. Follow these simple steps to see if DSF makes sense for you.

  • Take your list and get a count by zip+CRRT. Add the quantities of all the routes with more than 125 records to come up with a Total Qualifying Records.
  • Multiple the Total Qualifying Records by 5 cents per piece to get your DSF Savings (High Density postage is about 5 cents less than 5-digit rates).
  • If the DSF Savings is higher than the total cost to send your list through DSF (pricing will depend on your total quantity of records) then go ahead and send


What is NCOA?

NCOALink (National Change of Address) is a service whereas we match up a client provided database to the U.S. Postal service National Move File. By doing this, we are able to provide the client back a database with the last 48 months of moves, recorded by the Postal Service.

Why use NCOA?

Two main reasons: First of all, there is a requirement by U.S. Postal service that for a mailing to be sent out at the automated postal rates it must be updated with the newest move information. NCOA is one of the ways to update a list (postal endorsements is the other). The second reason is that there is a 20% chance that someone in a household will move, every year. So using NCOA is a very inexpensive way to keep your list clean and have a higher mailing deliverability.

What percent of moves should one expect on their mailing list with NCOA?

This really depends how old or outdated the uploaded list is. But typically there will be between 5% and 15% moves within a consumer file and 3% to 7% on a business file.

Will I stop getting returns if I send my database through NCOA?

NCOA will not mean the end of returns. In fact, we estimate that sending your list through NCOA will only cut your number of returns by about 50%. So if you get 5% returns after NCOA, chances are you would have gotten 10% had you not used the service. What NCOA does is match up a database to the National Move File. The National Move File is created when someone fills out a Move Update Form. There are multiple reasons why sending a file through NCOA would not catch a move. (Click See All FAQs below to read more)

How does this NCOA service go about trying to match names from my customer file to the National Move file?

The customer file is first put through CASS so its addresses are standardized. That way it will be easier to match with addresses on the National Move File. If the address is matched, it will then look at the company and names fields to find a match there. On a company move, it only needs to match with the name of the company. It does not track people employed at a company. On a family move, it only needs to match the last name in the file. On an individual move (for example, a young adult is moving out of the house, or a couple gets separated), both the entire name must match. The data contained within the NCOALink Product is comprised of approximately 40% family moves, 54% individual moves, and 6% business moves. (Click See All FAQs below to read more)

See All FAQs